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Coles trials hybrid self-checkout system in Victoria

Hybrid can be switched between self-service and check-out operator assistance to reduce transaction times

The NCR hybrid self-checkout system currently being trialled by Coles Southland in Melbourne.

The NCR hybrid self-checkout system currently being trialled by Coles Southland in Melbourne.

Supermarket and liquor retailer Coles is trialling two hybrid self-checkout systems at its new Southland supermarket in Melbourne, Victoria.

The system is a belted unit that can be switched between self-service and assisted-service mode. Assisted service means that the Coles checkout operator can help the customer to scan and bag grocery items but the customer can also bag items at the same time.

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According to Coles, the NCR system extends the reach of self-checkout to bigger basket sizes.

A Coles spokesman told Computerworld Australia that the trial began on 15 December 2012 when the Southland store opened.

“It’s too early to measure customer feedback but a decision will be made in the coming year on any further rollouts,” he said.

According to NCR, Coles is the first retailer in Asia Pacific to trial the hybrid self-service system.

In addition, the supermarket chain has rolled out over 4000 of the vendor’s self-checkout units in 500 Australian stores since piloting the technology in 2009.

Follow Hamish Barwick on Twitter: @HamishBarwick Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

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1 Comment

Joe

1

Sorry Coles, you've fallen behind Woolies again.. The Woolies Store in Kellyville NSW has had this for several months already..

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