Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Coles trials hybrid self-checkout system in Victoria

Hybrid can be switched between self-service and check-out operator assistance to reduce transaction times
The NCR hybrid self-checkout system currently being trialled by Coles Southland in Melbourne.

The NCR hybrid self-checkout system currently being trialled by Coles Southland in Melbourne.

Supermarket and liquor retailer Coles is trialling two hybrid self-checkout systems at its new Southland supermarket in Melbourne, Victoria.

The system is a belted unit that can be switched between self-service and assisted-service mode. Assisted service means that the Coles checkout operator can help the customer to scan and bag grocery items but the customer can also bag items at the same time.

Coles uses anonymous data to decide new store locations

Coles deploys PayPass across all stores Cloud, consumersation of IT top of mind for Coles Group

According to Coles, the NCR system extends the reach of self-checkout to bigger basket sizes.

A Coles spokesman told Computerworld Australia that the trial began on 15 December 2012 when the Southland store opened.

“It’s too early to measure customer feedback but a decision will be made in the coming year on any further rollouts,” he said.

According to NCR, Coles is the first retailer in Asia Pacific to trial the hybrid self-service system.

In addition, the supermarket chain has rolled out over 4000 of the vendor’s self-checkout units in 500 Australian stores since piloting the technology in 2009.

Follow Hamish Barwick on Twitter: @HamishBarwick Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: NCR
References show all

Comments

Joe

1

Sorry Coles, you've fallen behind Woolies again.. The Woolies Store in Kellyville NSW has had this for several months already..

Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: ncr, Southland, self-checkout, coles, Coles Group, checkout system
Latest Blog Posts
Whitepapers
  • Information Management
    Valuable data can be a needle in a haystack, but by leveraging the value in existing information assets, organisations can generate real and achievable gains in revenue generation, IT investments and productivity gains. This whitepaper discusses how Information Management (IM) is a multi-faceted discipline that can be employed to meet or exceed your business objectives.
    Learn more »
  • Gartner 2013 Cool Vendor Report with Flash for All - Competitive Differentiation with Flash Storage
    Learn how every business can improve efficiency, compete better, and deliver compelling user experiences with flash. You'll also gain access to Gartner's 2013 Cool Vendor Report Download our ebook and learn how you can: - Improve efficiency - Compete better - Deliver compelling user experiences
    Learn more »
  • Rebranded Quadmark revamps its IT solutions with Google Apps
    The Singapore office was using Exchange as its email server but encountered various issues such as storage capacity limitations and difficulty in managing spam. Adding new users to the server was also a hassle that often required a third party vendor, resulting in a waste of time and resources. Quadmark also experienced email performance issues that slowed down their employees’ response time, leading to frustration among staff and clients. Quadmark’s management felt that it was unacceptable to continue it’s current solution and thus decided to streamline its IT infrastructure alongside its rebranding plans. The business wanted a unified and consolidated email service for its various offices. Quadmark also wanted to be able to house files and documents on the cloud.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments

Computerworld
ARN
Techworld
CMO