Virgin Australia warns customers about fake itinerary emails
- 13 December, 2012 16:47
Virgin Australia has sent out an alert to customers warning them about fake travel itinerary emails which may contain a virus or spyware.
According to a Virgin Australian spokeswoman, the airline was made aware today that a small number of customers had received an email that claims to contain information on travel itineraries.
“These emails are not from Virgin Australia and we advise customers not to open emails claiming to be Virgin Australia itineraries if they do not have travel booked in the immediate future,” she said in a statement.
The spokeswoman added that the emails can be easily spotted as fakes as they are addressed from Virgin Blue and have a PDF.zip attachment which contains the malicious payload.
Customers have been advised to contact the airline on 13 67 89. The Virgin Australia Twitter account tweeted the following message today:
“We're aware some customers have received a fake itinerary email containing potentially harmful software. Please do not open these emails,” read the tweet.
The warning comes just two days after Qantas issued a warning about seat selection fee receipts scam emails. According to the airline, the emails can easily be spotted as fakes because they include inaccurate amounts paid for selection and include an attachment which is understood to contain malware.
Its subsidiary Jetstar also warned customers about scam emails featuring fake itineraries which came to the airline’s attention during the first week of December.
Follow Hamish Barwick on Twitter: @HamishBarwick
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
Why IT projects really fail
Queensland government to provide 200 services online by 2015
Call Centers Suffer From Big Data Overload
CIO 100: Carsales wins top gong for innovation
How to secure passwords and other critical numbers
2014 Foundations of Pathways | 9 Executive Core Business Competencies
CIOs who want to shift their leadership focus beyond the IT function need to cultivate and emphasise leadership competencies that will equip them to lead effectively at the enterprise level and at the business strategy table.
Is your data centre growing too complex for your backup?
Backing up data today is growing more complex - and in an era of virtualisation, big data and cloud deployments, it can be difficult to maintain control over your data, resulting in loss and downtime. This hour-long webcast features expert commentary on navigating the complexity of backing up a heavily virtualised infrastructure; simplifying your backup software and hardware ecosystem; reducing the cost of backing up your organisation’s data, and modernising your backup infrastructure with integration. The presentations will conclude with an interactive Q&A session.
Casestudy: Managing an Antivirus Service and Improve the Customer Experience
Anittel Group has provided managed technology and connectivity services to organisations for more than 15 years, expanding to become one of the world’s largest full-service, IT and telecommunications companies. Previously, Anittel deployed an in-built antivirus solution as part of its managed service offering, which addressed a number of its customers’ needs, except for individual malware infections, which occurred as often as a several times a week. In this case study, find out what they did to solve this problem.