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Rabobank reduces malware risk with new authentication services

Two-factor authentication tokens introduced to prevent customers from experiencing malware attacks

Customers of Rabobank Australia and New Zealand are being offered two factor secure authentication services when they transact online following the signing of a deal with US-based security vendor ThreatMetrix.

The bank selected the vendor’s TrustDefender Client, which is designed to reduce the risk of malware infecting customers' systems when they log into their account on the bank’s website. ThreatMetrix claims its software eliminates the risk of hidden malware compromising authenticated sessions to steal data, identities or money.

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Rabobank A/NZ head of product management and development, Alister Bennett, said that the bank wanted to improve security for its rural customers, many of whom live in remote parts of Australia and New Zealand.

“We use two-factor authentication with a physical token for our Internet banking customers, which gave us confidence that we are interacting with legitimate clients online,” he said in a statement.

Any new customer who uses Rabobank Internet banking receives a two-factor authentication token and a message telling them they can download TrustDefender Client for free. When a customer logs into the bank’s website, they will also see a message telling them about malware risks.

“Since we started offering TrustDefender Client as a free download, we’ve seen client uptake to over 80 per cent,” said Bennett.

“Many clients have been very thankful of our technical expertise in helping them prevent malware and other cyber attacks.”

Computerworld Australia contacted Rabobank A/NZ for more information at time of publication.

Follow Hamish Barwick on Twitter: @HamishBarwick Follow Computerworld Australia on Twitter: @ComputerworldAU, or take part in the Computerworld conversation on LinkedIn: Computerworld Australia

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Tags: online security, ThreatMetrix, Rabobank Australia and New Zealand, security, TrustDefender, mobile banking, two factor authentication, online banking
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