Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

TPG in hot water for access to 000 services

TPG will find itself inside the federal court again — this time for allegedly failing to adhere to the Emergency Call Service determination.

The Australian Communications and Media Authority (ACMA) is taking TPG to the federal court for allegedly failing to give customers access to emergency call services.

The ACMA has alleged the telco failed to give customers and other end users access to the '000' emergency service for six months between March and September in 2011.

“All Australians need to be assured that their telecommunications provider attaches the utmost priority to Triple Zero access,” Chris Chapman, ACMA chairman, said in a statement.

“We take any issues with access to the Triple Zero service very seriously.”

Under the Telecommunications (Emergency Call Service) Determination 2009, carriers are required to provide customers access to 000 services unless it is not technically feasible to provide access, or it adversely affects a carrier’s technical ability to provide access.

TPG found itself in the federal court earlier this year when the Australian Competition and Consumer Commission took the company to court for misleading ads, with the company fined $2 million.

Follow Stephanie McDonald on Twitter: @stephmcdonald0

Follow Computerworld Australia on Twitter: @ComputerworldAU

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: federal court, TPG, ACMA
Latest Blog Posts
Whitepapers
  • Don’t Rip and Replace - Wrap and Renew!
    The abundance of legacy applications in the contact centre can trap a business into rigid, inefficient processes and introduce undue complexity. A unified, omni-channel desktop can transform customer experience without the cost and complexity of rip and replace. This whitepaper explains how companies can save time and money by taking advantage of existing resources in a new way.
    Learn more »
  • Case Study: Steel Blue
    Read how Perth-based safety footwear manufacturer, Steel Blue, was able to cut costs with shipping and improve efficiency while meeting the growing demand for their products as they expanded their national and export markets and increased their local market share, all thanks to a new ERP system.
    Learn more »
  • Rebranded Quadmark revamps its IT solutions with Google Apps
    The Singapore office was using Exchange as its email server but encountered various issues such as storage capacity limitations and difficulty in managing spam. Adding new users to the server was also a hassle that often required a third party vendor, resulting in a waste of time and resources. Quadmark also experienced email performance issues that slowed down their employees’ response time, leading to frustration among staff and clients. Quadmark’s management felt that it was unacceptable to continue it’s current solution and thus decided to streamline its IT infrastructure alongside its rebranding plans. The business wanted a unified and consolidated email service for its various offices. Quadmark also wanted to be able to house files and documents on the cloud.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Latest Jobs
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments