Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

TPG in hot water for access to 000 services

TPG will find itself inside the federal court again — this time for allegedly failing to adhere to the Emergency Call Service determination.

The Australian Communications and Media Authority (ACMA) is taking TPG to the federal court for allegedly failing to give customers access to emergency call services.

The ACMA has alleged the telco failed to give customers and other end users access to the '000' emergency service for six months between March and September in 2011.

“All Australians need to be assured that their telecommunications provider attaches the utmost priority to Triple Zero access,” Chris Chapman, ACMA chairman, said in a statement.

“We take any issues with access to the Triple Zero service very seriously.”

Under the Telecommunications (Emergency Call Service) Determination 2009, carriers are required to provide customers access to 000 services unless it is not technically feasible to provide access, or it adversely affects a carrier’s technical ability to provide access.

TPG found itself in the federal court earlier this year when the Australian Competition and Consumer Commission took the company to court for misleading ads, with the company fined $2 million.

Follow Stephanie McDonald on Twitter: @stephmcdonald0

Follow Computerworld Australia on Twitter: @ComputerworldAU

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: federal court, TPG, ACMA
Latest Blog Posts
Whitepapers
  • Case Study: ETEL Limited
    Read how ETEL Limited, a pioneering design and manufacture business in New Zealand, managed to perfect their expansion into new markets by utilising an ERP system to support growth and provide “one source for truth” accessible to the entire organisation.
    Learn more »
  • Manufacturing Overview
    An enterprise resource planning (ERP) software solution provides the ability to access the right information, from the right source, at the right time, empowering all users throughout the supply chain. This report explains how your solution can identify the resources needed to capture, produce, ship, and account for customer orders, while supporting the various manufacturing processes.
    Learn more »
  • Know What Customers Want Before They Do
    Webcast Summary: Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Latest Jobs
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments

Computerworld
ARN
Techworld
CMO