NBN Co speeds up service delivery with automated tools
- 29 August, 2012 10:10
NBN Co is using management software tools to help speed up the delivery of new high-speed broadband services across Australia. The National Broadband Network wholesaler has deployed IBM Rational software to build the capabilities required to automate the process of activating services for retail service providers.
In March 2011, NBN Co engaged IBM Global Business Services to implement core business and operational support systems with intelligent interfaces that enable retailers to more efficiently order services, report faults or complete service qualification checks.
At IBM Software’s recent Innovate 2012 event, Tony Christensen, head of tools, methods and quality assurance at NBN Co, told CIO that the IBM Rational tools have removed some of the repetitiveness of work done at the NBN Co National Operations and Test Facility in Melbourne.
They enable NBN Co’s developers to manage changes to interfaces, automate the service testing and delivery cycle and accelerate project schedules.
Specifically, they allowed development teams responsible for managing NBN Co’s access seeker portal to build functionality much faster. Retail service providers (the NBN's equivalent of ISPs) use this portal to interconnect with NBN Co’s systems to order broadband services for their customers. Larger service providers use a business-to-business gateway.
“At the moment, activation of some of our [high-speed internet] services is down to five minutes; mid-last year, it was in the order of hundreds of minutes,” said Christensen. He added that the organisation was aiming to complete tens of thousands of service activations per day within a couple of minutes each.
The automation provided by these tools enables development teams to make changes, such as amend the layout of a screen [in the portal], within hours as opposed to several weeks.
“[Previously], if we wanted to rearrange a screen or implement a configuration change, we would have to go through a prolonged change control process,” said Christensen.
NBN Co can also make configuration changes to its physical network inventory every two weeks. The organisation wants to be able to make changes “more frequently than that,” according to Christensen.
He expected the tools to progressively deliver benefits across all of NBN Co’s business units, in the hope that the organisation would hit its service delivery goals ahead of time.
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
Larry Page wants to see your medical records
Dual-Persona Smartphones Not a BYOD Panacea
After two-year hiatus, EFF accepts bitcoin donations again
CIOs struggle to deliver timely mobile business apps: survey
Spiceworks' free management software gets integrated MDM
Best Practice in BYOD
The key trend affecting enterprise mobility today can be summarized in four letters: BYOD – Bring Your Own Device. As the number of end-users bringing devices into your organization grows, so does the need for an effective Enterprise Mobility Management (EMM) solution. Learn how to manage devices across multiple platforms all from a single, centralised and unified management console. Download for more!
NetApp FAS6240 Clustered SAN Champion of Champions
Storage systems today must match agility with diversified I/O performance to satisfy an enterprise’s changing needs. In their review, Silverton Consulting ranks the NetApp FAS6240 Clustered SAN, as an Enterprise OLTP “Champion of Champions.” Read the results of their benchmark testing and the features that impressed them the most.
Customer Success - Slater & Gordon Lawyers
Lawyers work hard, and they work fast. Any activity that takes their focus away from the task at hand represents lost productivity and lost revenue. Slater & Gordon Lawyers needed to filter spam and email-borne malware and provide high availability for email. Results from the business solution they chose include 250 hours of IT staff time reclaimed annually for other tasks, long delays in email delivery alleviated, reduced email-related storage costs, and email failover to the cloud in minutes, avoiding hours-long outages. Find out how they got these results.