UNSW gains more control over communications costs
- 02 August, 2012 11:53
- Comments
The University of New South Wales (UNSW) has deployed a unified telecom expense management platform to better control its fixed-line and mobile communications costs and usage levels.
TSA Software Solutions’ CAAB Enterprise system enables UNSW to automatically import, validate and unify invoices from telecommunications service providers and generate usage reports based on data generated by its PABX system.
UNSW now has verifiable information about fixed-line call costs across its eight core faculties, which employ 5000 staff. This enables the university to better allocate and reconcile telecommunications costs and quickly resolve carrier billing disputes.
“Relying on telecom’s carrier information for billing purposes is not sufficient,” Peter McEwan, project leader of UNSW’s Telecom Expense Management Project, said in a statement.
“UNSW can now use its own PABX data to identify discrepancies and claim reimbursements for overpaid invoices."
“The CAAB Enterprise solution has actually allowed us to improve and more proactively manage our carrier relationships, giving us more confidence and control over those expenses,” McEwan added. “This means we are not spending so much time on billing disputes and resolution with our carriers.”
Integration with internal applications
UNSW has also integrated the expense management platform with its internal systems used to manage user directories, financial and human resources activities. This provides the underlying logic to manage cost allocation across business units and individual cost centres used by the university.
UNSW plans to deploy an online self-service capability that will provide faculty heads and staff with greater visibility over their telecommunications expenses and usage patterns.
The telecom expense management system was jointly implemented by TSA and NEC Australia.
Recommended
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
- Bookmark this page
- Share this article
- Got more on this story? Email CIO
- Follow CIO on twitter
- HTC unveils new Butterfly s phone that packs more battery life
- Google Glass apps for enterprises coming by early 2014
- iPad 5 rumour rollup for the week ending June 18
- Say 'cheese', Earthlings! Spacecraft to snap home planet pic from deep space
- Social media adds spice to financial services, say banks
-
Samsung Galaxy S4 vs. HTC One: 5 Reasons to Choose the GS4
-
High school students still see ICT as ‘sitting at a computer all day’: survey
-
Does encryption really shield you from government's prying eyes?
-
Solving the skills conundrum – part 1
-
Australia suspected to have PRISM data: Ludlam
-
How Web Security Improves Productivity and Compliance
In this white paper, we will look at how secure web gateways, one type of information security technology, can provide benefits to many departments within any business or government agency. Download now. -
Protecting Your Data, Intellectual Property, and Brand from Cyber Attacks
Enterprises and government agencies are under virtually constant attack today. It is clear that the cybercriminals, nation-states, and hacker activists waging these attacks are growing increasingly sophisticated and more effective in their efforts to steal and sabotage. Why are today’s security defenses failing? In this battle, your security teams are using outdated arsenal - download now to learn more. -
The Foundation for Cloud Management
For businesses looking to provide real-time business solutions to employees and customers alike, you need to have a comprehensive network management strategy. The network is the foundation of all successful cloud services; it must be robust to meet traffic, efficiency, and performance demands. Download today the four steps to get your network operations cloud-ready.
Get exclusive access to Invitation only events CIO, reports & analysis. 
