Oracle close to phasing out Flash support portal
- 05 July, 2012 17:57
Oracle may soon fully transition away from the much-maligned, Flash-based version of its support portal over to a new HTML edition next week, according to an official blog post on Thursday.
Next Friday, July 13, the vendor will upgrade the HTML version of My Oracle Support "with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version," the post states. "Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality."
Until that time, Oracle on Demand, CRM on Demand, Taleo and Configuration Manager users should keep using the Flash site, according to the post.
The HTML version offers a number of advantages, including a "streamlined, three-step process" for logging trouble tickets, improved personalization capabilities, and a "single, consistent workflow for both software and hardware incidents," Oracle said in the post.
With the switch to HTML5, Oracle is dropping support for Internet Explorer 6, the post adds.
Oracle first rolled out a Flash version of the portal in 2009, replacing the long-time Metalink site. This quickly spawned a backlash from some users, who complained of bugginess, poor performance and also questioned why Oracle would use Flash, since the platform's use is restricted within many corporate IT departments.
The company soon made a partial concession, announcing that an HTML option would be restored.
In January, Oracle rolled out a new version of the HTML site built with its ADF (Application Development Framework) toolset. The update coming next week is also built with ADF, which underpins Oracle's next-generation Fusion Applications as well.
Oracle had previously said that the HTML version eventually will entirely replace the Flash edition of the support site, but it wasn't immediately clear on Thursday how soon that final move would be made.
Oracle has been placing greater emphasis on support services of late, particularly for its "engineered systems" such as Exadata and Exalogic. Last month, co-president Mark Hurd unveiled a new set of Platinum services for those products and a number of others.
The services, which are provided at no additional charge on top of a customer's existing support agreement, include features such as five-minute response times for Severity 1 issues and 24/7 fault monitoring.
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
Larry Page wants to see your medical records
Dual-Persona Smartphones Not a BYOD Panacea
After two-year hiatus, EFF accepts bitcoin donations again
CIOs struggle to deliver timely mobile business apps: survey
Spiceworks' free management software gets integrated MDM
Advanced Targeted Attacks
The new threat landscape has changed. Cybercriminals are aggressively pursuing valuable data assets, such as financial transaction information, product design blueprints, user credentials to sensitive systems, and other intellectual property. Simply put, the cyber offense has outpaced the defensive technologies used by most companies today. Find out more on how to protect against the next generation of cyber-attacks.
Agentless Security for Virtual Environments
Virtualised datacentres, desktops, and cloud computing should be secured by the same strong protection technologies as physical machines. However, traditional agent-based solutions that are not architected for virtualisation can result in a number of significant operational security issues. Find out more about the first agentless security platform solution.
Benefits of Deploying Microsoft Exchange Server 2010 on Dell Compellent with Data Progression
Messaging and collaboration platforms have emerged as mission critical applications, consuming a large portion of IT spending for organisations. The rich features in these applications have significantly changed the messaging requirements and needs of today’s information from anywhere with any device, the result is an ever increasing demand on storage systems both in terms of capacity and bandwidth. Many organisations are rethinking their storage strategies to meet the demanding criteria and to handle the future requirements. Read more.