Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

NAB glitch leaves customers cashless

Thousands of National Australia Bank customers were prevented from withdrawing money when a computer glitch crippled its network.

Customers were unable to use ATM, EFTPOS, HiCAPS, internet banking and phone banking services on Friday from about noon (AEDT), the bank said in a statement.

An NAB spokeswoman said the bank began rectifying the problem from 1pm (AEDT).

"For any customers whose transactions failed during the system outage period, they will have their accounts brought up to date overnight," the spokeswoman said in a statement.

"NAB recognises and regrets the inconvenience this delay may have caused some customers."

All customers should now have access to their accounts, she said.

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: AB, etwork, NAB, National Australia Bank

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the CIO comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Whitepapers
Latest Stories
Community Comments
Latest Blog Posts
Whitepapers
  • Developing an Information Strategy - Strategize, Align, Govern, Execute, and Optimize
    An information strategy defines how a company will use the data it collects to achieve a competitive advantage. It is a comprehensive, constantly evolving plan that encompasses five distinct actions. In this white paper we explore how these five vital actions, as well as the technologies that enable and support them, can help organizations develop an effective and broad-reaching information strategy that drives positive change.
    Learn more »
  • Cost Effective Security and Compliance with Oracle Database 11g Release 2
    Information ranging from trade secrets to financial data to privacy related information has become the target of sophisticated attacks from both sides of the firewall. Built upon 30 years of security experience, the Oracle database provides defense-in-depth security controls that enable organizations to transparently protect data. By leveraging these controls, organizations can safeguard data, ensure regulatory compliance, and achieve business goals such as consolidation, globalization, right sourcing and cloud computing while still maintaining scalability, performance and availability. Read this whitepaper.
    Learn more »
  • Setting a strategy for secure mobile printing
    Where, when and how we work is changing. Increasingly, we’re doing business on the road, at the office without a dedicated workstation and from our home offices. A 2010 InfoTrends survey of more than 1,400 mobile knowledge workers in Brazil, Germany, India, Japan and the U.S. echoes this trend. Respondents reported spending, on average, more than half of their time away from hard-wired network access. Implementing an effective strategy to make printing secure and simple for employees—regardless of where those employees happen to be—can help reduce security risks. Read more.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.