Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

CA Technologies CEO: Doing what the customer needs

William McCracken took over as chief executive officer of CA Technologies close to two years ago and in that time has engineered a series of organizational changes and acquisitions aimed at improving the company's perception among buyers and broadening its reach into new areas of technology and new customer segments. Among those acquisitions were the deals for authentication vendor Arcot (August 2010), application testing company Interactive TKO (ITKO; June 2011) and management-as-a-service provider Nimsoft (March 2010). As part of the IDG Enterprise CEO Interview Series , McCracken spoke at the recent CA World conference to IDGE Chief Content Officer John Gallant about how the concept of 'business service innovation' is driving CA's business. He also discussed how CA is working to improve the customer experience, CA's unique position in a crowded management market and the company's strategy for making mobile and cloud easier to handle for IT shops. You may also be interested to read our companion interview with Nimsoft CEO Chris O'Malley .

You took over as CEO in January 2010. What were your goals then, and what have you accomplished?

One was to put this company back in a leadership position in the industry that it had the ability to hold. Also, to reward our shareholders, because many of them have been with us for some time. They've held steady with us, although they get frustrated at times because we've been through different situations that have delayed the kind of results we've wanted to get. The third one is probably a little bit more personal to me. I've told our 14,000 employees that I'd like to leave a company behind that when somebody asks you where you work and you say CA Technologies, they say 'Wow, boy I wish I could; I hear that is a great place to work.'

To continue reading, register here to become an Insider. You'll get free access to premium content from CIO, Computerworld, CSO, InfoWorld, and Network World. See more Insider content or sign in.

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: CA Technologies, etwork, GE, IDG, Nimsoft
References show all

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the CIO comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: CA Technologies, CIO role, cloud computing, Configuration / maintenance, Data Center, freemium, hardware systems, infrastructure management, internet, IT Leadership, it management, management, Management and Careers, networking, Nimsoft, Virtualization
Latest Blog Posts
Whitepapers
  • The Top 5 Server Monitoring Battles—and How You Can Win Them
    The role of servers in your organization has changed substantially—with their uses, requirements, and complexity all increasing dramatically in recent years. Many of the traditional tools and techniques that worked in the past don’t suffice any more. Consequently, server monitoring presents several critical battles in today’s demanding environments. This guide looks at some of the most pressing challenges administrators face in ensuring optimal server performance, and it offers insights into the tools and strategies required to address these demands.
    Learn more »
  • Gartner MarketScope for Application Life Cycle Management
    Organisations adopting agile practices, utilising global and distributed teams, or exploiting complex processes and technologies are most likely to benefit from using ALM tools to plan, manage and report on their development activities. This MarketScope assesses the market offerings and their providers.
    Learn more »
  • Implementing Energy Efficient Data Centres
    Electrical power usage is not a typical design criterion for data centers, nor is it effectively managed as an expense. This is true despite the fact that the electrical power costs over the life of a data center may exceed the costs of the electrical power system including the UPS, and also may exceed the cost of the IT equipment. Read on.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.