Vodafail bites bottom line, customer base
- 02 August, 2011 18:00
VHA said that 347,000 of these customers came from its prepaid and mobile broadband service, as well as users of other mobile companies that ran on the Vodafone Hutchinson network, known as Mobile Virtual Network Operators (MVNO); the remaining 28,000 were post-paid customers.
The telco, a 50:50 joint venture between Hutchison Telecommunications Australia (ASX:HTA) and Vodafone Group, revealed its total customer base stood at 7.2 million — 61.4 per cent of which were on post-paid plans — in its half-year briefing for the six months ended 30 June, 2011.
Hutchison Telecommunications Australia reported a net loss of $78.2 million in the first half of the year.
"The network and customer service issues that affected some customers in late 2010 and the early part of 2011, combined with a highly competitive mobile market, has had an impact of Vodafone's sales and retention," HTA’s briefing on its half-yearly results said.
Thousands of Vodafone customers voiced their complaints about dropped calls, poor reception and slow data transfers at the end of last year.
As a result, HTA’s chairperson, Canning Fok, said in a statement that VHA has “moved quickly” to repair network issues and “improve customer service performance”, with the telco recently wrapping up a three-month network upgrade, involving the installation of new mobile equipment at 49 sites across Newcastle, parts of the Central Coast, and the Hunter.
Earlier this month the telco announced it will upgrade its network in Canberra to enable delivery of 2G, 3G and 4G technologies from a single base station by mid 2012, with 815 sites already upgraded on the existing 2G and 3G networks. By the end of the year, the telco is also expected to upgrade another 515 sites and built 500 new network sites.
“Our focus on network and service improvements is having a positive impact on customers and operationally, we have turned the corner,” said Nigel Dews, VHA chief executive, in a statement.
With additional reporting by AAP.
Follow Computerworld Australia on Twitter: @ComputerworldAU
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
Call Centers Suffer From Big Data Overload
CIO 100: Carsales wins top gong for innovation
How to secure passwords and other critical numbers
Australian National University streamlines IT
Scientists create mega quantum system cluster
Advancing Customer Intelligence Capabilities in Asia-Pacific
Many Asia-Pacific organisations lack or are hindered in their ability to integrate, analyse, and extract insights from multiple internal and external databases. When it comes to big data, Asia-Pacific organisations lag behind the U.S. and Europe in data warehouse, business intelligence, and analytics investments. But don’t expect that to last. Download to find out the big shifts in marketing strategies to improve behavioural targeting and personalisation.
2014 Foundations of Pathways | 9 Executive Core Business Competencies
CIOs who want to shift their leadership focus beyond the IT function need to cultivate and emphasise leadership competencies that will equip them to lead effectively at the enterprise level and at the business strategy table.
Optimize Your Campaign Testing
Looking for guidance on how to properly conduct tests prior to launching any email campaign? This whitepaper discusses important areas for campaign managers to test; the best approaches to managing the testing process, seven key pitfalls to avoid, and specific testing best practice for marketers. The sooner you define and implement your testing program, the sooner you will be positioned to send meaningful communications to your customers through the channels they prefer. The more you test, the more you learn and the more you sell.