Federal govt goes shopping for new search service
- 02 May, 2011 11:58
The Australian Government Information Management Service (AGIMO) is on the hunt for a supplier of a managed search service for the Government Search Service, which allows people to retrieve information from public-facing government websites.
Government Search relies on keywords and “other refinements to a search pattern” and the existing AGIMO Australia.gov.au portal has used FunnelBack search since 2004.
The Government Search Service is administered by the Department of Finance and Deregulation (AGIMO) for use by any Australian government agency.
Earlier this year FunnelBack claimed a victory over search giant Google with the NSW government selecting its search service to replace a Google appliance.
Last month FunnelBack announced it had won a search deal with the state government of Tasmania for the tas.gov.au portal.
In an interview with CIO last year, AGIMO CIO Ann Steward said her office is investigating how Cloud services can be better leveraged by government agencies.
Timeframe for delivery of the new managed service contract for the federal government is scheduled to begin in late August 2011. An initial contract is planned to be three years with possible extensions for up to a further three years.
The service is expected to be a managed service, provided in a SaaS-like manner.
“The supplier will be responsible for the procurement, development and operation of the service,” according to AGIMO. “Finance and the user agencies will only be responsible for making the functionality of the service available to consumers.”
AGIMO’s five year ICT strategy includes more use of online services, like Australia.gov.au.
The Search Service draws information from multiple content sources, including all government (federal, state and local) websites; government publications, including the National Library of Australia; media releases; website metadata; and the government service directory.
Government Search Services has processed an average of 1.8 million queries per month over the past year, with Australia.gov.au doing 120,000 per month.
The index size is about 2.5 million articles from federal government websites and 2 million from state and territory government websites.
Requirements for the service including conforming to the OpenSearch protocol and support for compressed and uncompressed versions of non-HTML documents like PDF, RTF, CSV, Microsoft Office formats and Open Document formats.
Another requirement of the service is to be capable of “interoperating with other systems and protocols” on both IPv4 and IPv6 modes of operation.
AGIMO has provided a list of the 100 most frequently searched for keywords and the recommended government agency website that a search should direct to.
The request for tender closes on June 14 with the new service expected to commence August 22.
Follow Rodney Gedda on Twitter: @rodneygedda
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
The enlightened CIO’s guide to running projects
Why IT projects really fail
Queensland government to provide 200 services online by 2015
Call Centers Suffer From Big Data Overload
CIO 100: Carsales wins top gong for innovation
Securing Virtual Desktop Infrastructure
Today’s enterprises are rapidly adopting desktop virtualisation as a means to reduce operating costs, enable workplace flexibility, increase business agility and bolster their information security and compliance posture. Actually realising these benefits, however, depends upon ensuring the security and availability of the virtual desktop infrastructure. Find out how you can not only preserves the benefits promised by virtual desktops, but how it can maximise them. Click to download!
Benefits of Web Self-Service
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
Pathways Course Curriculum 2014
Developed by the CIO Executive Council, Pathways is a unique, flexible, self-managed, self-paced 12-month professional development program that brings together best practices, thought leadership and business insights for today’s most promising ICT professionals. Pathways is designed and delivered by leading local and global CIOs; enabling participants to capitalise on mentor CIOs personal experiences, expertise and knowledge.