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CBA still plans to recover ATM glitch cash

Follows accusations the bank used heavy-handed tactics to recover the money.

The Commonwealth Bank has reiterated its intention to recover money from customers who overdrew their accounts during an ATM glitch last month.

It comes as the bank was accused of using heavy-handed tactics to recover the money from customers who wrongly benefited from the technical problem on 1 March.

The ABC reportedly saw a letter written by the bank 10 days ago to a welfare recipient, threatening court action unless a debt of more than $700 was paid by Friday.

Some customers on welfare who withdrew money have had their accounts closed or frozen without notice, it was reported.

In a statement released on Friday, the bank said it was reviewing transactions to identify those customers who deliberately accessed funds that were not theirs.

"Commonwealth Bank ATMs were not issuing free cash - some customers deliberately and systematically set out to withdraw money that was not theirs," the statement said.

"The bank has made the decision that in some cases it no longer wishes to do business with those customers.

"For those customers who inadvertently overdrew their accounts on that day, we have continued to provide services to these customers and entered into appropriate repayment arrangements."

The technical problem in the ATM system forced the Commonwealth Bank to put all their ATMs into offline mode - meaning customers had no access to their account balance but were still able to withdraw money - resulting in customers being able to withdraw more than they expected or more than their accounts held.

At the time, a Commonwealth Bank spokeswoman said there had been reports in Sydney and Melbourne of people queueing up at the ATMs in order to deliberately withdraw more money than was in their account.

"We have clearly stated that we would seek to recover all funds relating to customers who had overdrawn their accounts," the bank said.

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More about: ABC, ABC, CBA, Commonwealth Bank

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