Subscribe to CIO Magazine »

BT Financial Group CIO eyes new IT capability framework

IT-CMF born out of a lack of a single coherent framework

CIO of BT Financial Group, Tony Forward, is one of a handful of local technology leaders to investigate the new IT Capability Maturity Framework (IT-CMF) launched in Sydney today.

IT-CMF is a development of the Innovation Value Institute (IVI), which began as a collaboration between Intel, Boston Consulting Group and the National University of Ireland, Maynooth.

The IVI now has more than 50 members, including Google, Microsoft, Cisco and SAP.

IT-CMF was launched in Europe and the US in July 2010 and makes its way to Australia and New Zealand this week.

It can be useful for a new CIO seeking to understand the strengths, weaknesses, and drivers of the IT organisation’s performance

It is essentially a set of best-practice guidelines for businesses to “help manage and deliver more value from IT”.

Forward said IT-CMF is a great tool to “get a baseline” for IT performance.

In Australia BCG is hosting a series of meetings with CIOs to gather the level of interest.

Ralf Dresichmeier, senior partner and managing director of BCG’s London office and co-founder and board member of IVI, said the level of interest has been very positive and the reaction is IT-CMF can “fill the gap we have as an industry”. Dresichmeier runs BCG's IT consulting practice in Europe.

“As part of the development of IT-CMF we looked at more than 30 frameworks currently used and none of these does what IT-CMF does,” Dresichmeier said.

“None comprehensively cover all IT capabilities [and] then you have the unique differentiator that focuses on business value creation. Also, none of the frameworks we have looked have been developed with a combination of academic and industry experience.”

So far about 100 organisations globally have done detailed assessments with IT-CMF, which Dresichmeier says complements the popular ITIL framework.

“There is not a single coherent framework. Other frameworks are doing bits and pieces and there is a lack of focus in terms of value generation,” he said.

How can CIOs get started with IT-CMF? Dresichmeier says there are various different ways to start using it “depending on where you are at”.

“You want to look at the overall capability of the IT function and IT-CMF has a high-level assessment of the 32 process capabilities that IT does to get a holistic view,” he said.

“That will result in areas for further investigation if you are below a industry benchmark. It can also be useful for a new CIO seeking to understand the strengths, weaknesses, and drivers of the IT organisation’s performance.”

IT-CMF can be used for specific business problems and there are benchmarks for various industries.

While IT-CMF can be used for benchmarking, Dresichmeier said it is “much more” than another benchmarking tool.

“An individual company assessment will identify where you should be for your business and where you can be below average,” he said.

Locally, Stefan Mohr, who leads the Australian IT consulting practice at BCG in Sydney, said the company is in discussions with local enterprises to get one involved with the IVI.

“There are some players in Australia that could very well fit this bill,” Mohr said.

“The interest we have so far is from organisations where IT matters most like banks and telcos. They were well represented and we are having follow up discussions.”

Mohr said local universities have expressed interest in offering coursed around IT-CMF as there are overseas already.

Follow Rodney Gedda on Twitter: @rodneygedda

Follow CIO Australia on Twitter: @CIO_Australia

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: Boston Consulting, Boston Consulting Group, BT, BT Financial Group, Cisco, Google, Intel, Microsoft, SAP
References show all
Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Tony Forward, BT Financial Group, IT-CMF, ITIL, Boston Consulting Group, benchmarking
Latest Blog Posts
  • IDC MarketScape Excerpt: Worldwide Client Virtualization Software Assessment
    The rise of BYOD is creating governance and regulatory nightmares while providing end users with unprecedented flexibility and agility. While IT is still intrigued by the possibility of a better desktop management model and the operational savings client virtualization software could deliver, it is the increased governance and the ability to deliver desktops, applications, and data to any device that are driving today's purchases.
    Learn more »
  • Why you should be re-thinking your approach to data protection
    Organisations of all shapes and sizes need a new approach to data protection that addresses the challenges of data growth, but IT budgets are not keeping pace with the escalating costs of supporting storage requirements. This whitepaper explores how securing and retrieving organisational data will need to be done more efficiently.
    Learn more »
  • Guide: 10 Essential Questions about Mobile App Containers
    Mobile apps are the ultimate corporate dilemma: They turbo-charge productivity—but also bring significant security risks. How do you navigate the challenge and emerge with both? With a comprehensive approach to security.Learn the key areas to focus on as you build a mobile app security strategy.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index

Recent comments