Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Westnet server fault takes out ISP’s email services across Australia

Approximately 5000 customers affected

iiNet subsidiary Westnet has reported that some email services are down following a server fault discovered early on Thursday morning.

The ISP said in a statement that 5000 of its 220,000 customers were affected by the fault.

According to comments on industry forum Whirlpool, emails were also down last week due to a similar server problem.

Westnet representative, Michael Richardson, said on the site that as of Thursday morning the fault was escalated with its email hosting vendor Zimbra and it was currently receiving priority treatment.

“Most services have been restored," the post reads. "Engineers are still working on restoring the last of the affected customers.

“There may be some delays as mail is delivered to relevant mailboxes."

In a post on Whirpool, a user claiming to be a Westnet customer said they had experienced receiving some emails to one account, and not to another. Another poster wrote the situation was "annoying" but Westnet was responding to problems at a faster rate than previously experienced.

The ISP’s glitch follows an announcement in January that Westnet will provide ADSL2+ services for the first time to approximately 140,000 homes in regional NSW and Western Australia as part of a $5 million broadband infrastructure upgrade.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: iiNet, Zimbra
References show all

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the CIO comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: Internet service providers, isp, westnet, whirlpool
Latest Blog Posts
Whitepapers
  • SOA and Business Processes: Making the Connection
    Service-Oriented Architecture (SOA) is also complex, and one of its main characteristics is that an SOA system is comprised of multiple applications that are combined to accomplish critical business processes. Discussions of SOA can quickly grow so complex that the system’s main benefits to an organization are difficult to fully understand. This article discusses SOA Suite 11g, a family of products that take SOA to a new level and correct some of the problems caused by the very combination of components and multiplication of languages that make SOA a flexible, agile system.
    Learn more »
  • 5 Best Practices for Achieving Peak Performance in SAP Environments
    Given how deeply businesses rely on their SAP systems, it’s simple to see that maximizing performance and uptime is critical. What’s not so simple is figuring out how to understand, let alone optimize, performance in these complex, dynamic, and interrelated ecosystems. This paper offers five best practices that can help administrators more effectively measure and improve SAP performance.
    Learn more »
  • A buyer’s guide to application lifecycle management (ALM) solutions
    This buyer's guide describes the key criteria for application lifecycle management (ALM) solutions for today's high-performance teams. It includes key considerations for enhancing your single- or multi-vendor ALM environment.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Recent comments