Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Virgin Blue back on schedule

"back to normal" after mega computer glitch grounds hundreds of passengers

Virgin Blue's flight schedule has returned to normal on Tuesday, with the last of the passengers stranded by Sunday's check-in chaos able to board flights home.

"We're back to normal," an airline spokeswoman told AAP.

Asked about the stranded passengers, she said, "They'll be on their way today."

There were no further flight cancellations as of 8.30am (AEST) and queues at major airports were subsiding.

Virgin Blue flights from Sydney, Brisbane, Perth and Melbourne's airports all took off as scheduled.

Sunday's computer system crash forced Virgin Blue staff nationwide to process check-ins by hand and some flights were cancelled.

The chaos spilled in to Monday, with more cancellations and delays.

Some customers unable to catch flights were forced to put themselves up in hotels for two nights.

Virgin boss Richard Branson apologised, telling Network Seven in Jakarta it had been a "terrible 24 hours".

The airline blamed its information technology provider, Navitaire, for the chaos.

Virgin Blue group executive Andrew David says legal action against Navitaire is being considered.

"The service agreement Virgin Blue has with Navitaire requires any mission critical system outages to be remedied within a short period of time," Mr David told reporters in Brisbane on Monday.

"This did not happen in this instance."

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: AAP, Andrew, etwork, Virgin Blue

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
Users posting comments agree to the CIO comments policy.
Login or register to link comments to your user profile, or you may also post a comment without being logged in.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: PC crash, Virgin
Latest Blog Posts
Whitepapers
  • Webcast: Innovation Driving UC Everywhere: From Mobile to the Cloud and Beyond
    Polycom announced it is acquiring HP's Visual Collaboration Business Unit, including HP's Halo products and Managed Services, and the two companies have entered into a deep strategic agreement through which Polycom will become HP's exclusive partner for telepresence and video UC solutions. This will create an end-to-end UC solution that will deliver to our joint customers an unparalleled user experience, interoperability, investment protection, and ease of deployment. Watch this webcast.
    Learn more »
  • Why performance management? A guide for the midsize organisation
    Midsize organisations are uniquely positioned to take advantage of a performance management approach to business. Compared with larger companies, they have more agility to bring information and people together and respond faster to changing market conditions. With one performance management solution, midsize companies can turn disconnected data into information, turn information into valuable insight and turn insight into action.
    Learn more »
  • CSO Security Buyers Guide 2011
    Welcome to the 2011 /2012 CSO Security Buyers Guide CSO is keeping security professionals ahead of the evolving threats and challenges to their businesses. This resource for security professionals assists you in finding leading IT security vendors by their products and solutions. Happy Browsing! The 2011 CSO Buyers Guide team
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Recent comments