Critical.
Authoritative.
Strategic.
Subscribe to CIO Magazine »

Westpac Outlines St George IT Integration Strategy

Westpac eyes off St George's CRM, teller and HR systems

Westpac is to derive much of its future IT innovation and costs savings from a cross pollination of IT systems between itself and St George, which was acquired by the bank last year.

Speaking in Web cast on the bank’s financial results yesterday, Westpac CEO Gail Kelly said its integration strategy and IT roadmap with St.George had evolved over the past six months.

"It involves a little bit of re-use of St.George systems into Westpac and the reverse,” Kelly said. "It will also involve, where we think it appropriate, actually migrating both or moving both to a new world."

Kelly said she had set group executive, retail and business banking, Peter Hanlon, and his team to work in assessing whether it could integrate St George’s teller system, Spider, throughout Westpac’s branches.

“We are working up the business case to make sure that that makes sense… that [it] works to deliver great customer service and bring that across into Westpac that actually sorely needs a new teller system,” she said.

“If we didn’t do that we would have to in fact go out and get a new teller system for Westpac.”

The bank was also eyeing of St George’s CRM system, Firefly, which is attached to Spider, and its HR portal, HR Express, Kelly said.

“HR Express…which is the second most used application in the St.George world, is another example that we will be moving and using across the whole of the Westpac Group,” she said.

Kelly said in the opposite direction, Westpac would look to take its finance system and treasury system and migrate it to St George. The two banks would also look to develop a joint internet banking facility.

“Our priority is going to be the customer facing systems of the bank, be they telling, CRM, internet, payments, those are going be priorities for the next phase,” she said. “Beyond that we’d actually move to the core banking piece.”

Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.

More about: Firefly, Westpac, Westpac
References show all

Comments

hussey.mike0

1

I came across your website while searching for a good website having <a href="http://www.iseeq.com/c/web-design.htm">web site design</a> information and along with interesting posts to read out. I found your website perfect for my needs. It contains wonderful and helpful posts. I have read most of them <a href="http://www.iseeq.com/c/web-hosting.htm">best web hosting</a> and got a lot from them. To me, you are doing the great work. Carry on this. In the end, I would like to thank you for making such a nice website.

WeldWeeta

2

I just sent this post to a bunch of my friends as I agree with most of what you’re saying here and the way you’ve presented it is awesome.

snapz mac

3

Hello there, You have done an incredible job. I will certainly digg it and personally suggest to my friends.

Comments are now closed.
Related Coverage
Related Whitepapers
Latest Stories
Community Comments
Tags: St.George, internet banking, Westpac, integration, HR, crm
Latest Blog Posts
Whitepapers
  • Why you should be re-thinking your approach to data protection
    Organisations of all shapes and sizes need a new approach to data protection that addresses the challenges of data growth, but IT budgets are not keeping pace with the escalating costs of supporting storage requirements. This whitepaper explores how securing and retrieving organisational data will need to be done more efficiently.
    Learn more »
  • Rebranded Quadmark revamps its IT solutions with Google Apps
    The Singapore office was using Exchange as its email server but encountered various issues such as storage capacity limitations and difficulty in managing spam. Adding new users to the server was also a hassle that often required a third party vendor, resulting in a waste of time and resources. Quadmark also experienced email performance issues that slowed down their employees’ response time, leading to frustration among staff and clients. Quadmark’s management felt that it was unacceptable to continue it’s current solution and thus decided to streamline its IT infrastructure alongside its rebranding plans. The business wanted a unified and consolidated email service for its various offices. Quadmark also wanted to be able to house files and documents on the cloud.
    Learn more »
  • Research firm Radicati names Google Apps for Business the leader in cloud business email
    Radicati Market Quadrants illustrate how individual vendors fit within a specific technology market, classifying them as niche specialists, up-and-coming pioneers, today’s top players or yesterday’s leaders. In August 2013, Radicati used this model t o assess and compare 14 cloud business email providers, including Google.
    Learn more »
All whitepapers
rhs_login_lockGet exclusive access to Invitation only events CIO, reports & analysis.
Salary Calculator

Supplied by

View the full Peoplebank ICT Salary & Employment Index


Computerworld
ARN
Techworld
CMO