ANAO outsourcing deal to include ITIL
- 15 April, 2009 11:28
- Comments
The Australian National Audit Office (ANAO) has extended its long-running outsourcing deal with Unisys Australia for another five years to improve its service management and handle multisource agreements.
Information Technology Infrastructure Library (ITIL) version 2 will be upgraded to the third version to improve the agency’s service desk operations under the extended deal including continuity, knowledge, strategy, portfolio, incident, problem, change, configuration, capacity and system management. Unisys will also become the office’s “multisource integrator” to tighten collaboration between the office and its 17 external service providers. It will build an IT service catalogue by mapping roles and responsibilities of external service providers, and the ANAO’s IT teams, and use a matrix tool to illustrate the interdependencies between the service providers to determine and enforce accountability, improve delivery and reduce operational risk.
The company will continue to provide desktop and infrastructure support, LAN and security administration, desktop asset management and change control support under the deal. Office CIO, Gary Pettigrove, said the outsourcing deal cut costs and improved its service delivery to other government agencies.
“An outsourced model for IT services has proven successful by enabling us to not only reduce costs but also deliver efficiencies in our provision of audit services to some 300 government bodies,” Pettigrove said in a written statement. “This is designed to help achieve better efficiency, effectiveness and coordination of ICT management in line with the recommendations of the Gershon Report.” Unisys provides end user services, multisourcing management and biometric solutions for the Department of Immigration and Citizenship and has service agreements with the Department of Defence spanning more than three decades.
Join the CIO Australia group on LinkedIn. The group is open to CIOs, IT Directors, COOs, CTOs and senior IT managers.
- Bookmark this page
- Share this article
- Got more on this story? Email CIO
- Follow CIO on twitter
-
Australia's first 4G smartphone is the HTC Velocity 4G
-
Social networking, ignorance, and apathy
-
China's Alibaba sees big growth with AliExpress site
-
10 Tips for Dealing with a Bully Boss
-
How to design a successful RACI project plan
-
Becoming a Social Business
As global business accelerates ever faster and companies work to quickly respond to customer demands, competitive threats and rapidly evolving trends, the richness and efficiency of social collaboration plays a key role in enabling future success. The challenge then is finding the best approach. Read on. -
Essar Group - Essar Group executives enjoy printing on the move
Essar Group’s senior management are constantly on the road. So it’s not surprising that the company has become a heavy user of mobile computing solutions to enable them to get their job done. The mobility and productivity of executives; enable them to easily print documents from any company location to any company printer using their smartphone. Read more. -
Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or Train Wreck?
As a result of more and more organisations adopting new technologies and business practices surrounding BPM, SOA, and Web 2.0, fundamental changes have arisen in the way IT and business stakeholders work together. Make this into an opportunity - read on.
-
The Unofficial Guide to Starting a Business Online, 2nd Edition
-
QuarkXpress 6 Bible
-
Microsoft Official Academic Course
-
Computing for the Older and Wiser - Get Up and Running on Your Home PC
-
Requirements Engineering
-
Operating Systems Concepts with Java 6E
-
Pocket PC for Dummies, 2nd Edition
-
Vsto for Dummies®
-
Professional Oracle Programming
Get exclusive access to Invitation only events CIO, reports & analysis. 
Comments
Post new comment