Tuesday | 6 January, 2009
CIO
When operational and information technologies collide
Should IT professionals manage all technology in the business?
Howard Dahdah (Computerworld) 10 November, 2008 16:00:00

If you want to start an argument in a utility you ask them what is the boundary between their engineering systems and IT systems, according to a Gartner analyst.

Kristian Steenstrup believes “it is a very vigourous argument".

And it is not just the utilities as “manufacturing, transportation, defence have all got this problem".

The "problem", says Steenstrup, a Gartner Fellow, is the engineering systems, also known as operational technology, is owned and run by engineers in mainly asset-intensive businesses.

Historically, engineering systems technology has run in a specialised way, he says.

“Essentially you have got engineers going out and getting specialised technology systems for their own specific purposes [like process control systems and engineering designs systems] and for a long time in many industries those were done completely separate from the IT department. It just wasn’t in their scope," Steenstrup said.

“Now what is changing in many industries is that the technologies they are deploying are starting to become more IT-like. So the engineering systems which used to be mechanical and proprietary in nature are now becoming Microsoft, Oracle systems with IP addresses on their servers. So they are starting to look and smell like IT systems.”

According to Steenstrup, there is a lot of change going on around this dynamic.

“Part of it is if you have all these systems which are IP addressable and networked systems and running commercial software then why is it sensible to do that separate to IT when traditionally every time somebody got an HR system, payroll system or accounts payable system they were bundled in and looked after and managed by IT,” he said.

This poses problems for the modern day IT department, Steenstrup says, who will discuss the topic further at this week’s Gartner Symposium in Sydney.

At what stage does a traditional IT employee take ownership of the "non IT" engineering-based systems? And if they do manage such systems, does that mean they own and regulate and secure equipment? Or do they provide standards guidelines. Or first line support?

And what about the scope?. “How much technology are we talking about? We could go from back-office transactional systems. But what if it’s SaaS. Should IT manage that?”

Steenstrup says Gartner believes these issues should be looked at by IT, but the do not have to be regulated by IT. “Because if you have got every Tom Dick in the department going off and having their own SaaS contracts and their own cloud computing deliveries you’d have anarchy and mayhem pretty quickly,” he said.

“It becomes a political issue very quickly.”

Featured Whitepaper Sponsors
Market Place
 

Smart SOA World Tour

Discover how SOA can create smarter outcomes for your business.

Attend and learn:

  • How SOA is helping leading companies to become more agile
  • Where you should be applying SOA processes in your company
  • The top SOA implementation mistakes to avoid

Click here for more information.
  • +

    CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II 05 October, 2007 06:00:00

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #78: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires 28 September, 2007 17:34:25

    For his new book, The Outsider's Edge: The Making of Self-Made Billionaires, social researcher Brent D Taylor spent four years of intensive research investigating the psychological make-up and backgrounds of some of the world's richest men and women, including IT luminaries Bill Gates, Larry Ellison and Steve Jobs. Taylor discovered that, despite working in different industries and coming from different upbringings, they all have one thing in common -- they are all outsiders.
  • +

    CIO Live Podcast #77: Panasonic Speeds Up Trans-Pacific File Transfers, Part III 21 September, 2007 07:00:00

    Part three in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #76: Panasonic Speeds Up Trans-Pacific File Transfers, Part II 14 September, 2007 07:00:00

    Part two in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    CIO Live Podcast #75: Panasonic Speeds Up Trans-Pacific File Transfers, Part I 07 September, 2007 07:00:05

    Part one in our three-part special report from CIO's sister publication Network World in the US, as Paul Desmond reports from the Network World IT Roadmap Conference in Santa Clara, California. With development teams in the US and Japan, Panasonic needed a more efficient way to move very large files between the two locations. Iben Rodriguez, IT consultant for Panasonic Research and Development, explains how a storage-area network and virtual server technology helped speed up WAN performance.
  • +

    With Gaza conflict, cyberattacks come too 05 January, 2009 08:03:00

    Pro-Palestinian hackers have defaced thousands of sites following attacks in Gaza.
    The conflict raging in Gaza between Israel and Palestine has spilled over to the Internet.
  • +

    5 ways to secure your Blackberry 18 December, 2008 12:58:00

    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands
    What do Tom Cruise and the McCain campaign have in common? They have both been bitten by the loss of a Blackberry. Mobile expert Dan Hoffman gives advice on how to keep your cherished mobile device safe, even if it's out of your hands.
  • +

    Wireless VPNs: Protecting the wireless wanderer 18 December, 2008 11:04:00

    Employees sipping café Java over their wireless laptops may think a VPN makes them safe and secure. With careful configuration, there's some chance they're right
    Employees sipping café Java over their wireless laptops may think a VPN makes them safe and secure. With careful configuration, there's some chance they're right.
  • +

    Cyber Crime: The 2009 Mega Threat 17 December, 2008 12:09:00

    What threats to a company's sensitive and confidential data are getting worse, staying the same or actually becoming more manageable?
    What threats to a company's sensitive and confidential data are getting worse, staying the same or actually becoming more manageable?
  • +

    Four Questions On Google App Security 18 December, 2008 12:27:00

    Two members of Google's application security team explain why the future belongs in the computing cloud -- and how Google Apps is dealing with the constant barrage of security threats
    Two members of Google's application security team explain why the future belongs in the computing cloud -- and how Google Apps is dealing with the constant barrage of security threats.
CIO Webcast Innovation #8 - What are the biggest roadblocks to IT's involvement in innovation at your company?
Watch the latest latest edition of CIO Innovation which is now available for download.
Watch the webcast
Sign up to the CIO Innovation update email


CIO Live Podcast #79: Brent D Taylor, author of The Outsider's Edge: The Making of Self-Made Billionaires Part II
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email
Whitepaper

CRM your salespeople will love

Winning over the sales department and obtaining buy-in at all levels is crucial to the success of any CRM initiative. Discover how you can let salespeople work how they want to and reduce their administrative burden with the latest CRM technology.