CIO
Blog: IT's The Culture, Stupid
Sue Bushell  05 March, 2008 11:39:44

Innovation may well be regaining its place at the centre of corporate life, as all the surveys insist, but barriers to the creation of a truly collaborative environment where innovative ideas can be nurtured and flourish remain intangible yet profound.

From the dreaded turf war to the operating silo, organizational culture remains the biggest innovation killer of all. Silos, as New York Times best-selling author and acclaimed management expert Patrick Lencioni points out in his 2006 page-turner, Silos, Politics, and Turf Wars, are one of the main generating engines of organizational politics. They devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals.

To make his point Lencioni tells the fictional but highly-compelling and utterly realistic story of Jude Cousins, an eager young management consultant struggling to launch his practice by solving one of the common and commonly frustrating problems faced by his clients.

"Silos are everywhere. I contend that if you feel your organization is immune you're either in denial or not looking closely enough. I've seen them at every company I've ever worked for and they're one of the most aggravating issues to face," Lencioni writes.

And he insists the only way to crush silos is to start at the top. His message is that silos usually arise not because of anything you are doing purposefully but instead because of what you have so far failed to do: that is, giving both yourself and your employees a compelling motive for working together.

Even the most well-meaning, intelligent people get distracted and confused amid the endless list of tactical and administrative details that come their way every day, Lencioni points out. Pulled in many directions without a compass, they pursue seemingly worthwhile agendas under the assumption that their efforts will be in the best interest of the organization as a whole.

But the fact is, most employees have a profound and genuine interest in working well across divisions. That's because they, more than anyone else, feel the daily pain of departmental politics as they are left to fight bloody, un-winnable battles with their colleagues. If there is a place where the blame for silos and politics belongs, Lencioni asserts, it is at the top of an organization - and that means you.

Of course the word "politics" has come to have all sorts of nasty connotations, and IT managers always talk about the negative role of politics in making IT investment and prioritization decisions.

Cutter Consortium Senior Consultants Bob Benson and Tom Bugnitz have a different perspective. "Politics" might sound bad or even venal, they point out, but usually it isn't. Instead the consultants invite us to think of politics as simply conflicting views of what's actually important in making IT decisions.

What Manager A naturally believes to be important is typically different to what Manager B believes is important.

"So when managers A and B yell about what's needed from IT, it isn't politics, it's promoting each manager's own goals," they say. This is probably obvious. However, it really means that IT managers must penetrate the 'politics' to determine what's important.

Latest User Comments
There are no comments yet. Be the first to add one!

Comments

Post new comment

Login or register to link comments to your user profile, or you may also post a comment without being logged in.
The content of this field is kept private and will not be shown publicly.
Enter the fully qualified URL, eg. http://www.example.com/
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.

More information about formatting options

Syndicate content

HP Data Center Transformation solutions offer practical ways to overcome the energy and capacity limitations, operational vulnerabilities and technology constraints that can plague your data center. Choosing from a portfolio of solutions matched to your business needs, we can help you transform your data center into a business-driven, process-smart and future-ready asset.

Latest on Data Centre

  • +

    Inside Internode's data centre 05 June, 2009 14:39:00

    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
    Computerworld gets an exclusive behind the scenes look inside Internode's Adelaide data centre with network guru Mark Newton
  • +

    HP uses outside air, big fans, 12-foot raised floor to cool servers 03 June, 2009 07:44:00

    It's also cutting data center power use by painting server racks white
    Just off the North Sea coast in the United Kingdom, Hewlett-Packard Co.'s EDS unit has built a data center that largely relies on cold sea air to keep servers chilled and -- by doing so -- cut the center's cooling power needs in half.
  • +

    HP targets the cloud with new hardware 12 June, 2009 08:27:00

    HP offers complete cloud computing package for businesses
    HP has designed a new portfolio of hardware, software, and services, aimed at reducing costs and saving resource, particularly for businesses involved in Web 2.0, cloud and high-performance computing.
  • +

    Defence to spend $700m on ICT reform 05 June, 2009 11:13:00

    Strategic Reform Program report reveals only half of defence IT budget visible to CIO
    Less than half of the annual $1.2 billion spent by Defence on its ICT is visible to its chief information officer, Greg Farr, a new report has revealed.
  • +

    Inside Telstra's Virtualisation Strategy 11 May, 2009 14:12:00

    Need to cut infrastructure costs driving the strategy
    Telstra is increasingly turning to virtualisation as its core strategy to both manage the rising costs of, and growth in, its data centres, according the company’s CIO, John McInerney.
  • +

    Defence to Initiate ICT Reform Program, Expand CIO Role 05 May, 2009 11:56:00

    ERP rollout, data centre consolidation, single architecture all on the cards, according to the Department of Defence’s strategic policy white paper
    The Defence department has signaled a raft of changes to its approach to information technology under a new ICT reform program.

Free Resource Library

Data Centre Assessments

The First step to Optimising

Speeding business innovation

Removing barriers to growth, increasing agility and driving out costs

Assessments: Ammunition for Facts-Based Decision Making
by Richard L. Sawyer, Senior Principal, HP Critical Facilities Services
Download Podcast Download Transcript
 

CIO Summit The New World Order Opportunities and Challenges for CIOs

23rd July 2009
The Westin Sydney


A content-rich networking event where CIOs and senior executives collaborate on business and technology issues ranging from the impact of the economic downturn to the most pressing trends affecting IT in the enterprise.

Register Now

  • +

    New scam email uses Australian Federal Police to gain victims' trust 03 July, 2009 10:49:00

    Fake offers of free AFP monitoring service to stop "cybernetic attacks"
    Cyber criminals have changed tack in their ongoing scam campaign against banks, moving to the use of government agencies to gain the trust of unsuspecting email recipients.
  • +

    AFP hits $6 million identity fraud syndicate 03 July, 2009 08:25:00

    $500,000 of goods per week purchased with fake credit cards
    The Australian Federal Police (AFP) claims to have struck a major blow to a multi-million identity fraud syndicate.
  • +

    5 steps to secure a new PC 30 June, 2009 00:19:00

    Just unwrapped a brand-new PC? Security pros share their secrets for making your system Internet-safe.
    A common misconception is that a shiny new computer is more or less secure because it hasn't yet been exposed to the Internet's sinister underbelly. But the truth is, these machines come out of the box needing scores of patches, some basic security software downloads and the disabling or replacing of items security pros don't typically trust.
  • +

    Facebook simplifies privacy settings, calls them too complex 02 July, 2009 05:48:00

    The social-networking site is also getting ready to let members share content with anyone on the Internet
    Facebook will simplify the way in which it offers privacy options to its users, as it gets ready to give its members for the first time the option to make the content they post on their profiles available to anyone on the Internet.
  • +

    DR a growing concern for A/NZ CIOs: Symantec 02 July, 2009 09:16:00

    Mission critical apps and cost of down-time major drivers
    CIOs in Australia and New Zealand are increasingly getting involved in the disaster recovery planning of their organisations, according to a new survey from Symantec.
Upcoming Industry Events
  • No upcoming events available
Whitepaper

Keeping your SQL Server Going 24x7

The SQL Server is the vital link between corporate data and enterprise applications. With compliance and regulatory implications, as well as business disruption, keeping data up-to-date and flowing 24x7 has to be the goal. Keep your SQL server going - read more now.


CIO Industry Insight Podcast #4: Kerry Stratton, Managing Director of Healthcare, InterSystems
Listen to the latest edition of CIO Live which is now available for download.
Listen to the podcast
Sign up to the CIO Live email