http://www.cio.com.au/index.php/taxid;1359 CIO Australia en-us Wed, 10 Feb 2010 02:30:01 +1100 60 http://www.cio.com.au/index.php/id;1846143466 CIO Australia Editor Matt Rodgers talks with Brenton Smith, CA's managing director in Australia and New Zealand, about how the software multinational coped with the global economic downturn, it's Mainframe 2.0 initiative and the company plans for cloud computing. Mon, 26 Oct 2009 12:10:52 +-1100 http://www.cio.com.au/index.php/id;390271791 CIO Australia Editor Matt Rodgers interviews Mark Toomey, author of "Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology". Framed around the international standard ISO/IEC 38500, Waltzing with the Elephant explains what IT governance is, how it fits into the overall regime of corporate governance and IT service management and also defines the characteristics that organisations should exhibit when they are truly effective in governing their use of IT. Thu, 24 Sep 2009 11:09:25 +-1000 http://www.cio.com.au/index.php/id;908610989 Cloud computing is an important new stage in the evolution of commercial IT, but this technological advancement is still confusing to many senior IT executives. In this special edition podcast, CIO Australia editor Matt Rodgers speaks to Stephen Hains, Director, ANZ IBM, to help clear the fog surrounding cloud computing models. Thu, 10 Sep 2009 10:09:53 +-1000 http://www.cio.com.au/index.php/id;733853820 CIO Australia Editor Matt Rodgers talks with Lindsey Armstrong, head of Salesforce.com's international business, about how the global financial crisis is affecting the SaaS provider, the state of the company's partnerships with the likes of Facebook, Amazon and Twitter, and the role that its platform-as-a-service offering, Force.com, will play in the future of Cloud Computing. Fri, 21 Aug 2009 10:08:46 +-1000 http://www.cio.com.au/index.php/id;1170462383 Part II of CIO Australia Editor Matt Rodgers' interview with David Jaffe, co-author of The Best Service is No Service, a new book which asserts that Customer Relationship Managers are using the wrong metrics and should be instead trying to reduce customer contacts by treating service an indicator of dysfunction and figuring out how to eliminate the demand. Mon, 10 Aug 2009 09:08:25 +-1000 http://www.cio.com.au/index.php/id;504506539 Part I of CIO Australia Editor Matt Rodgers' interview with David Jaffe, co-author of The Best Service is No Service, a new book which asserts that Customer Relationship Managers are using the wrong metrics -- they need to reduce customer contacts by treating service as an indicator of dysfunction and figuring out how to eliminate the demand. Mon, 03 Aug 2009 09:08:07 +-1000