http://www.cio.com.au CIO Government en-us Copyright 2010, IDG Communications, for personal use only, not for redistribution without permission. Thu, 18 Mar 2010 11:45:14 +1100 60 http://www.cio.com.au/index.php?id=1314784755&rid=-601 Geelong Hospital in Victoria has launched the state’s first video relay interpreting (VRI) service aimed at providing hearing impaired people better access to interpreter services, particularly with health care. Thu, 18 Mar 2010 10:24:00 +1100 http://www.cio.com.au/index.php?id=888031204&rid=-601 Whether any future U.S. jobs bills will contain anti-offshoring measures remains up in the air. But outsourcing customers don't have to wait to protect themselves from potential protectionist legislation. Thu, 18 Mar 2010 07:22:00 +1100 http://www.cio.com.au/index.php?id=819177352&rid=-601 Law enforcement officials in the U.K. and U.S. are pushing the Internet Corporation for Assigned Names and Numbers to put in place measures that would help reduce abuse of the domain name system. Thu, 18 Mar 2010 05:04:00 +1100 http://www.cio.com.au/index.php?id=1720740571&rid=-601 I'm a qualified accountant. I even sometimes read the Accountants Journal - there, I've said it! Thu, 11 Mar 2010 08:14:00 +1100 http://www.cio.com.au/index.php?id=678627115&rid=-601 It's always a good idea to benchmark your outsourcer's prices periodically against the market. But what if you find that your IT service provider's rates are too low? Thu, 11 Mar 2010 07:40:00 +1100 http://www.cio.com.au/index.php?id=227681574&rid=-601 At the core of customer relationship management is "who am I talking with?" In a simple SFA or CRM system, it's obvious: you called them, or they called you. But in enterprise CRM, it's tricky to identify exactly whom the interaction is with, and every new data source seems to make it harder. The problem occurs at two levels: contact information blur from multiple databases, and avatar confusion from multiple entry points into your company's web and social networking sites. This week, we'll cover the top layer of the problem. Thu, 11 Mar 2010 06:30:00 +1100 http://www.cio.com.au/index.php?id=1739977357&rid=-601 Some BlackBerry users in North America and the United Kingdom experienced data outages Monday and yesterday on Wi-Fi-equipped BlackBerries when not connected to Wi-Fi, according to user groups and some U.S. carriers. Thu, 11 Mar 2010 05:53:00 +1100 http://www.cio.com.au/index.php?id=2248882&rid=-601 Two major trends led to lower prices for outsourced IT services last year--the global economic downturn and the uptick in remote infrastructure management (RIM) adoption. Wed, 10 Mar 2010 07:39:00 +1100 http://www.cio.com.au/index.php?id=1551672546&rid=-601 The technical services group of Capgemini has traditionally helped companies with system integration, but cloud computing is changing that. The company is increasingly assembling lots of different software-as-a-service applications, a phenomenon that has led Capgemini to create a new business unit. Tue, 09 Mar 2010 07:28:00 +1100 http://www.cio.com.au/index.php?id=782960522&rid=-601 The U.S. Department of the Treasury has loosened controls on the export of Internet-based communication services to Iran, Sudan and Cuba, in an effort to spread free-speech freedoms to those countries, the agency said Monday. Tue, 09 Mar 2010 07:20:00 +1100