http://www.cio.com.au CIO Executive Briefing en-us Copyright 2009, IDG Communications, for personal use only, not for redistribution without permission. Fri, 03 Jul 2009 10:00:05 +1000 60 http://www.cio.com.au/index.php?id=1645726380&rid=-154 Macquarie University is to introduce an automated storage and retrieval system (ASRS) in a bid to meet its hardcopy book and periodical storage needs through to 2050. Fri, 03 Jul 2009 09:06:00 +1000 http://www.cio.com.au/index.php?id=1074730886&rid=-154 In light of a spate of recent iPhone 3GS overheating reports, Apple published a set of guidelines to help iPhone users ensure that their devices remain at proper operating temperatures to prevent overheating and related issues. Fri, 03 Jul 2009 00:21:00 +1000 http://www.cio.com.au/index.php?id=722026830&rid=-154 CIOs in Australia and New Zealand are increasingly getting involved in the disaster recovery planning of their organisations, according to a new survey from Symantec. Thu, 02 Jul 2009 09:16:00 +1000 http://www.cio.com.au/index.php?id=1333504582&rid=-154 The Federal Government is to spend up to $250 million on new backbone transmission links to a number of regional centres including Broken Hill, Darwin and Geraldton, as part of its Regional Backbone Blackspots Program. Thu, 02 Jul 2009 08:44:00 +1000 http://www.cio.com.au/index.php?id=1690848540&rid=-154 2009 is the Year of the Mobile App Store. Apple started the movement with the launch of its hugely successful iTunes App Store for the iPhone in 2008, then all the handset heavies followed suit. Today, Nokia operates the Ovi Store; Microsoft's got the upcoming Windows Marketplace for Mobile; Google runs Android Marketplace; and Research In Motion (RIM) runs BlackBerry App World. Thu, 02 Jul 2009 07:18:00 +1000 http://www.cio.com.au/index.php?id=1522702549&rid=-154 The U.S. White House is determined to follow through on its efforts to make cybersecurity a top priority, despite earlier government efforts that have fallen flat, a top official said Wednesday. Thu, 02 Jul 2009 01:30:00 +1000 http://www.cio.com.au/index.php?id=469024385&rid=-154 3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the day. Wed, 01 Jul 2009 13:07:00 +1000 http://www.cio.com.au/index.php?id=636103075&rid=-154 For many, Australia’s Commonwealth Scientific and Industrial Research Organisation (CSIRO) is synonymous with innovation, but not with the successful commercialisation of its intellectual property (IP). Wed, 01 Jul 2009 12:39:00 +1000 http://www.cio.com.au/index.php?id=899934583&rid=-154 YouTube plans to soon switch all of its members to a redesign of its channel pages that it has been testing for several months, although many people want the Google video-sharing site to give them the option to keep the old layout. Wed, 01 Jul 2009 09:16:00 +1000 http://www.cio.com.au/index.php?id=1351107066&rid=-154 Back in 2004, Texas Instruments (TI) noticed a problem in its customer service department, one that's typical in companies serving technical customer bases. Some of TI's main customers (engineers) buy and use some of the company's most technical products, such as digital signal processors. TI needed a better way to quickly provide answers to customer questions, without the customer sitting on hold with a call center, waiting for a representative who might not even have the technical expertise to answer the inquiry. Wed, 01 Jul 2009 08:03:00 +1000