Cloud Computing's Hidden Costs
CIOs and their IT departments need to have a clear picture of the overall bottom line. Full Story
CIOs' favourite pieces of personal technology
A random sampling of Australian CIOs share their seven favourite pieces of personal technology. Full Story
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Peter Drucker as Life Coach: Book Shares His Wisdom
Advice for IT professionals who've been displaced by the recessionMost people think of Peter Drucker as a business visionary, and for good reason. Drucker, whose 100th birthday is being celebrated posthumously this month, was a renowned management professor and consultant, retained by some of the biggest and most powerful companies, including General Electric, Procter & Gamble and IBM. He was also a prolific writer, having published 39 books on management and penned a column for The Wall Street Journal for 20 years, in addition to writing for Forbes, Fortune, The Atlantic and other leading publications. - +
Leadership Legacy
CIOs today have broad entry into the entire organizationWhen CIO chose the first 12 members of the CIO Hall of Fame in 1997, the editors wondered how the still-nascent role of the chief information officer might look in the future. Would CIOs become more technically skilled, more business savvy or more influential across their entire organizations?
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Beware Cloud Computing's Hidden Costs
CIOs and their IT departments need to have a clear picture of the overall bottom lineCloud service providers can make compelling and simple sales pitches in terms of cost of individual services-$100 per user per year sounds pretty good. But "hidden" expenses can alter a company's outlook. Costs related to people, processes, and architecture associated with both the transition and the operations require analysis and planning before signing up for a business case based on a move to the cloud. CIOs and other IT professionals are already well acquainted with such expenses, but the challenge will lie in uncovering them in the relatively unfamiliar cloud model and determining accountability for each. - +
CRM Tips: The Fixed Price is Not Right
You may not practice Agile but know that CRM system deployments are best done in an incremental, user-centered styleImagine a CRM consulting project with inadequately specified requirements, no clear internal project manager, and ill-defined success criteria. Your consultant bids it on a time and materials (T&M) basis. You're in a rush, no time for a detailed RFP - you know the consultant can do the job, but you need a budgetary number to get approval. We've all been through this drill: somebody brilliant suggests that this has to be fixed price, it'll be easier to get project approval and manage to conclusion that way. You know, just like it would be when buying servers.
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How to Build a Business Case For SharePoint
A business case without a well-framed model of costs will not pass the proverbial sniff testDeveloping a business case for any IT investment is a complicated exercise. But building a business case for SharePoint poses specific challenges because much of its ROI is intangible: SharePoint deployments can lead to process improvements, but it's not always easy to quantify the dollar value of those process improvements. - +
Vendor View: Three steps to lowering IT costs
Roger Mannett, Marketing Director for NetApp in Australia and New Zealand, advises CIOs on how to do more with less -- without compromising business outcomes.Roger Mannett, Marketing Director for NetApp in Australia and New Zealand, advises CIOs on how to do more with less -- without compromising business outcomes.
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Trend Micro CEO: hackers hitting AV infrastructure
Rogue AV is designed to make antivirus vendors look bad, Eva Chen saysIt's become an all-too-common scam: A legitimate Web site pops up a window that looks just like a real security warning. It says there's something wrong with the computer, and click here to fix it. A few clicks later, the victim is paying out US$40 for some bogus software, called rogue antivirus. - +
Why Security Matters Now
Social networking and cloud computing threats abound, our annual Global Information Security Survey finds, making information security important once again to business leaders.Social networking and cloud computing threats abound, our annual Global Information Security Survey finds, making information security important once again to business leaders.
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You Can Outsource City Hall, but Not Offshore--Yet
Several government agencies that have attempted to offshore customer-facing services have caved to citizen complaintsPublic sector outsourcing is "in," as state and local IT leaders contend with shrinking budgets, limited human resources, and increasing demand for IT services. "There appears to be a perfect storm for IT outsourcing at the state and local level today," says Jason Khan, chief technology strategist for Washington, D.C.-based Touchstone Consulting Group. - +
ING Life India adopts open source to expand business
Each desktop to pay for itself in seven yearsIn the insurance business, everyone's headed into the hinterland. But the cost of every new branch can bite deeply. Here's how going Open Source helped ING Life save US$1.7 million and funded its expansion plans.
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Beware Cloud Computing's Hidden Costs
CIOs and their IT departments need to have a clear picture of the overall bottom lineCloud service providers can make compelling and simple sales pitches in terms of cost of individual services-$100 per user per year sounds pretty good. But "hidden" expenses can alter a company's outlook. Costs related to people, processes, and architecture associated with both the transition and the operations require analysis and planning before signing up for a business case based on a move to the cloud. CIOs and other IT professionals are already well acquainted with such expenses, but the challenge will lie in uncovering them in the relatively unfamiliar cloud model and determining accountability for each. - +
You Can Outsource City Hall, but Not Offshore--Yet
Several government agencies that have attempted to offshore customer-facing services have caved to citizen complaintsPublic sector outsourcing is "in," as state and local IT leaders contend with shrinking budgets, limited human resources, and increasing demand for IT services. "There appears to be a perfect storm for IT outsourcing at the state and local level today," says Jason Khan, chief technology strategist for Washington, D.C.-based Touchstone Consulting Group.
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5 open source billing systems to watch
Integration between components turns billing into business management -- without breaking the bank!Collecting money from customers should be the easy part of your business, but a contrary billing system can make life unnecessarily difficult for CIOs. In this edition of 5 open source products to watch, we take a look at billing systems. They’re open source, Web-based and can be extended and integrated to suit specific needs. - +
Ubuntu 9.10 'Karmic Koala' is here: 5 things CIOs must know
The latest Ubuntu releasehas some useful enhancements that should prove particularly interesting to CIOs and IT managers.In case you’ve been too busy dealing with rogue iPhones, October 2009 was a big month for operating systems. Do CIOs care about operating systems? Probably not as much as they used to, but with Windows 7 and Ubuntu 9.10 "Karmic Koala" (from here on abbreviated to simply "Karmic" for sanity purposes) being released within days of each other, CIOs at least have a reason to be excited about the future of the desktop. Here are five things about Karmic that senior IT executives should consider before disregarding Linux as an option for their desktop and server fleets.
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Think Tank: Show Me the Money!
When the CEO says "Show me the money", CIOs are often caught short and unable to demonstrate the value of IT projects. Here are crucial steps CIOs should take to instil a benefits management focus in their organisations and ensure that project success is judged by the value that's created.When the CEO says "Show me the money", CIOs are often caught short and unable to demonstrate the value of IT projects. Here are crucial steps CIOs should take to instil a benefits management focus in their organisations and ensure that project success is judged by the value that's created. - +
Red Hat passes Microsoft's stock price, now what?
Who said you can't make a business out of free software?Not since the heady days of the dot com boom has the share market for an open source company's stock been brighter. As of the last Nasdaq trade on October 19, 2009, Red Hat's share price stood at $28.46 with the mighty Microsoft in its shadow at $26.36.
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Google releases core development tools as open source
Google has decided to release as open source several of its key application development tools, hoping that they will prove useful for external programmers to build faster Web applications. - +
Ubuntu 9.10 'Karmic Koala' is here: 5 things CIOs must know
In case you’ve been too busy dealing with rogue iPhones, October 2009 was a big month for operating systems. Do CIOs care about operating systems? Probably not as much as they used to, but with Windows 7 and Ubuntu 9.10 "Karmic Koala" (from here on abbreviated to simply "Karmic" for sanity purposes) being released within days of each other, CIOs at least have a reason to be excited about the future of the desktop. Here are five things about Karmic that senior IT executives should consider before disregarding Linux as an option for their desktop and server fleets. - +
5 open source billing systems to watch
Collecting money from customers should be the easy part of your business, but a contrary billing system can make life unnecessarily difficult for CIOs. In this edition of 5 open source products to watch, we take a look at billing systems. They’re open source, Web-based and can be extended and integrated to suit specific needs. - +
The State of Cloud Computing in Japan
During this week's Cloud Computing Expo, I had an opportunity to meet with a new Japanese Cloud Service Provider. This company, KDDI, is the second largest telco in Japan, and offers a wide range of network-based services, including colo and managed hosting. It has now moved into offering IaaS cloud services (starting roughly six months ago), basing its offering on well-known cloud infrastructure software company 3tera. I found our conversation really interesting, for the following reasons: - +
Peter Drucker as Life Coach: Book Shares His Wisdom
Most people think of Peter Drucker as a business visionary, and for good reason. Drucker, whose 100th birthday is being celebrated posthumously this month, was a renowned management professor and consultant, retained by some of the biggest and most powerful companies, including General Electric, Procter & Gamble and IBM. He was also a prolific writer, having published 39 books on management and penned a column for The Wall Street Journal for 20 years, in addition to writing for Forbes, Fortune, The Atlantic and other leading publications. - +
Wall Street Beat: Cisco, market reports cheer tech
Good news about the economy along with upbeat statements from industry leaders and market researchers are helping to instill confidence in the tech sector after a rollercoaster ride on U.S. exchanges over the past few weeks. - +
HP MEMS could shake up motion sensing
That accelerometer in your new iPhone 3GS must seem pretty cool, switching the phone to landscape view and steering you through racing games and all. But it's nothing compared with what Hewlett-Packard has come up with. - +
Application whitelisting review: McAfee Application Control
McAfee Application Control 5.0 (due out Dec. 15) is the result of McAfee's acquisition of Solidcore and the integration of Solidcore S3 Control with McAfee ePolicy Orchestrator (ePO). McAfee Application Control rivals SignaCert for the broadest client support among all the products in InfoWorld's review. It also boasts write protection and ownership protection of whitelisted files, good reporting and alerting, and no significant cons. - +
Beware Cloud Computing's Hidden Costs
Cloud service providers can make compelling and simple sales pitches in terms of cost of individual services-$100 per user per year sounds pretty good. But "hidden" expenses can alter a company's outlook. Costs related to people, processes, and architecture associated with both the transition and the operations require analysis and planning before signing up for a business case based on a move to the cloud. CIOs and other IT professionals are already well acquainted with such expenses, but the challenge will lie in uncovering them in the relatively unfamiliar cloud model and determining accountability for each. - +
Application whitelisting review: SignaCert Enterprise Trust Services
SignaCert was one of the first whitelisting products available, and it now boasts more than 1 billion predefined file signatures as part of its Global Trust Repository service. It also offers file authenticity ratings, wide platform support, extensibility through XML, and excellent documentation. SignaCert's significant weakness is that it does not natively block file executions -- the only product in InfoWorld's review that does not include this ability as a standard feature. - +
Upgrade path to Android 2.0 uncertain
With this week's release of Verizon Wireless' Droid phone comes the first real test of the potential for fragmentation with Android. - +
You Can Outsource City Hall, but Not Offshore--Yet
Public sector outsourcing is "in," as state and local IT leaders contend with shrinking budgets, limited human resources, and increasing demand for IT services. "There appears to be a perfect storm for IT outsourcing at the state and local level today," says Jason Khan, chief technology strategist for Washington, D.C.-based Touchstone Consulting Group. - +
Palm shows Ares WebOS development tool
Palm will introduce a Web-based development environment for WebOS applications, called Ares, by the end of this year. - +
Tanner: Gershon savings to hit $1 billion in 4 years
Federal Government agency efforts to improve their use of ICT as part of Gershon Review changes will result in savings of more than $1 billion over the next four years, Minister for Finance and Deregulation Lindsay Tanner has claimed. - +
CRM Tips: The Fixed Price is Not Right
Imagine a CRM consulting project with inadequately specified requirements, no clear internal project manager, and ill-defined success criteria. Your consultant bids it on a time and materials (T&M) basis. You're in a rush, no time for a detailed RFP - you know the consultant can do the job, but you need a budgetary number to get approval. We've all been through this drill: somebody brilliant suggests that this has to be fixed price, it'll be easier to get project approval and manage to conclusion that way. You know, just like it would be when buying servers. - +
Internode offers IPv6 services in native mode on its national network
Internode is offering IPv6 services in native mode on its national ADSL network. The broadband provider said it had been operating a native IPv6 backbone from mid-2008 but it was only available to those with a direct Ethernet connection or with the ability to tunnel IPv6 through an IPv4 connection. The new offering is being run across the company's national network and provides concurrent IPv6 and IPv4 PPP access for any router or computer that supports it.
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The State of Cloud Computing in Japan
During this week's Cloud Computing Expo, I had an opportunity to meet with a new Japanese Cloud Service Provider. This company, KDDI, is the second largest telco in Japan, and offers a wide range of network-based services, including colo and managed hosting. It has now moved into offering IaaS cloud services (starting roughly six months ago), basing its offering on well-known cloud infrastructure software company 3tera. I found our conversation really interesting, for the following reasons: - +
Peter Drucker as Life Coach: Book Shares His Wisdom
Most people think of Peter Drucker as a business visionary, and for good reason. Drucker, whose 100th birthday is being celebrated posthumously this month, was a renowned management professor and consultant, retained by some of the biggest and most powerful companies, including General Electric, Procter & Gamble and IBM. He was also a prolific writer, having published 39 books on management and penned a column for The Wall Street Journal for 20 years, in addition to writing for Forbes, Fortune, The Atlantic and other leading publications. - +
Wall Street Beat: Cisco, market reports cheer tech
Good news about the economy along with upbeat statements from industry leaders and market researchers are helping to instill confidence in the tech sector after a rollercoaster ride on U.S. exchanges over the past few weeks. - +
HP MEMS could shake up motion sensing
That accelerometer in your new iPhone 3GS must seem pretty cool, switching the phone to landscape view and steering you through racing games and all. But it's nothing compared with what Hewlett-Packard has come up with. - +
Application whitelisting review: McAfee Application Control
McAfee Application Control 5.0 (due out Dec. 15) is the result of McAfee's acquisition of Solidcore and the integration of Solidcore S3 Control with McAfee ePolicy Orchestrator (ePO). McAfee Application Control rivals SignaCert for the broadest client support among all the products in InfoWorld's review. It also boasts write protection and ownership protection of whitelisted files, good reporting and alerting, and no significant cons. - +
IBM announces cloud software-development betas
IBM on Thursday announced beta versions of new services aimed at developers who want to create and deploy applications on public and private clouds. - +
Application whitelisting review: SignaCert Enterprise Trust Services
SignaCert was one of the first whitelisting products available, and it now boasts more than 1 billion predefined file signatures as part of its Global Trust Repository service. It also offers file authenticity ratings, wide platform support, extensibility through XML, and excellent documentation. SignaCert's significant weakness is that it does not natively block file executions -- the only product in InfoWorld's review that does not include this ability as a standard feature. - +
Palm shows Ares WebOS development tool
Palm will introduce a Web-based development environment for WebOS applications, called Ares, by the end of this year. - +
Upgrade path to Android 2.0 uncertain
With this week's release of Verizon Wireless' Droid phone comes the first real test of the potential for fragmentation with Android. - +
Application whitelisting review: Lumension Application Control
Lumension Application Control is a strong whitelisting solution with broad file coverage, excellent reporting, and a complete set of Windows file definitions that can be used to spot potentially troublesome changes to system files. Its one noteworthy shortcoming is the inability to create whitelisting rules based on the digital signatures of application publishers. - +
Lenovo profits return as restructuring pays off
Top Chinese PC maker Lenovo posted its first quarterly net profit in a year on Thursday, marking gains from a restructuring and strong sales in emerging markets. - +
Google releases core development tools as open source
Google has decided to release as open source several of its key application development tools, hoping that they will prove useful for external programmers to build faster Web applications. - +
Developer finds major coding errors in Facebook, MySpace
Social-networking sites MySpace and Facebook have apparently fixed coding errors that could have allowed an attacker access to all of their users' data and photos. - +
Apple seeks new sheriff to lock up iPhones
Just as a new hack,blacksn0w, promises to unlock iPhones with the latest Apple software from AT&T's wireless network, Apple is looking for a sheriff to lock the smartphones back up again, permanently. - +
Application whitelisting in Windows 7 and Windows Server 2008 R2
Microsoft's AppLocker, the application control feature included in Windows 7 and Windows Server 2008 R2, is an improvement on the Software Restriction Policies (SRP) introduced with Windows XP Professional. AppLocker allows application execution rules and exceptions to them to be defined based on file attributes such as path, publisher, product name, file name, file version, and so on. Policies can then be assigned to computers, users, security groups, and organizational units through Active Directory. - +
Application whitelisting review: CoreTrace Bouncer
CoreTrace's Bouncer 5 is application control and more. Bouncer is the only product in InfoWorld's review that successfully protected against buffer overflows. It also offers unique write protection of whitelisted files and does a nice job of handling updates to controlled applications.
Read up on the latest ideas and technologies from companies that sell hardware, software and services. Data Governance Research Report: From Policy to Practice
IDC Resource | IP VPN: The Key Enabler for an Optimised Enterprise ICT Environment
Five Disruptive Trends in Master Data Management
A Solid Foundation for Service-Oriented Architecture
Justifying Business Intelligence Applications: A white paper exploring the Buy vs. Build argument
Operational Responsiveness: An independent thought leader view
Data Profiling, Data Integration and Data Quality: The Pillars of Master Data Management
Anti-Spam Case Study Collection: See how seven companies made a solution work for them
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CIO Industry Insight Podcast #6: Brenton Smith, Managing Director, CA (ANZ) 26 October, 2009 12:47:52
CIO Australia Editor Matt Rodgers talks with Brenton Smith, CA's managing director in Australia and New Zealand, about how the software multinational coped with the global economic downturn, it's Mainframe 2.0 initiative and the company plans for cloud computing. - +
CIO Live Podcast #88: Mark Toomey, author of Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology 24 September, 2009 11:55:25
CIO Australia Editor Matt Rodgers interviews Mark Toomey, author of "Waltzing with the Elephant: A Comprehensive Guide to Directing and Controlling Information Technology". Framed around the international standard ISO/IEC 38500, Waltzing with the Elephant explains what IT governance is, how it fits into the overall regime of corporate governance and IT service management and also defines the characteristics that organisations should exhibit when they are truly effective in governing their use of IT. - +
Special Report: Building Smarter Business with Cloud Computing 10 September, 2009 10:27:53
Cloud computing is an important new stage in the evolution of commercial IT, but this technological advancement is still confusing to many senior IT executives. In this special edition podcast, CIO Australia editor Matt Rodgers speaks to Stephen Hains, Director, ANZ IBM, to help clear the fog surrounding cloud computing models. - +
CIO Industry Insight Podcast #5: Lindsey Armstrong, Head of International Field Sales, Salesforce.com 21 August, 2009 10:13:46
CIO Australia Editor Matt Rodgers talks with Lindsey Armstrong, head of Salesforce.com's international business, about how the global financial crisis is affecting the SaaS provider, the state of the company's partnerships with the likes of Facebook, Amazon and Twitter, and the role that its platform-as-a-service offering, Force.com, will play in the future of Cloud Computing. - +
CIO Live Podcast #87: Rethinking the Customer Relationship Part II: David Jaffe, co-author of The Best Service is No Service 10 August, 2009 09:46:25
Part II of CIO Australia Editor Matt Rodgers' interview with David Jaffe, co-author of The Best Service is No Service, a new book which asserts that Customer Relationship Managers are using the wrong metrics and should be instead trying to reduce customer contacts by treating service an indicator of dysfunction and figuring out how to eliminate the demand.
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Developer finds major coding errors in Facebook, MySpace 06 November, 2009 08:29:00
The simple problems may have exposed users' data for an unknown length of timeSocial-networking sites MySpace and Facebook have apparently fixed coding errors that could have allowed an attacker access to all of their users' data and photos. - +
Java, BlackBerry desktop get security bug fixes 05 November, 2009 09:25:00
Sun releases critical update to Java Runtime EnvironmentSun Microsystems and Research In Motion have issued critical bug fixes for security issues with their products. - +
Botnet authors crash WordPress sites with buggy code 05 November, 2009 08:58:00
Other sites that use complex PHP are also affectedWebmasters who find an annoying error message on their sites may have caught a big break, thanks to a slip-up by the authors of the Gumblar botnet. - +
M86 Security buys Finjan 04 November, 2009 08:11:00
Deal gives M86 a Web gateway security productLooking to strengthen its Web security product offerings, M86 Security has acquired most of the assets of Finjan, a seller of Web gateway security appliances. - +
Software shields online banking on infected PCs 04 November, 2009 08:49:00
UK security vendor Prevx says its software locks out malware during transactionsA U.K. security company is giving to banks, for free, security software that it says can block malicious software from manipulating online banking transactions or stealing data, even if the computer is infected.
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SAS supplies super sleuthing powers with new case management solution 06 November, 2009 08:55:00
Fortinet October 2009 Threatscape Report Shows Highest Malware Levels Detected all Year 05 November, 2009 17:37:00
Peak technology body applauds national eWaste scheme 05 November, 2009 15:32:00
Symantec Threat Bulletin: New wave of phishing and malware attacks prey on social networking sites 05 November, 2009 15:28:00
myDIALS Targets Western Australia with Strategic Appointment of Perth-Based L7 Solutions 05 November, 2009 15:25:00
Don't let IT/data issues keep you awake at night
Legacy Tools: Not Built for Today’s Helpdesk
IDC Resource | IP VPN: The Key Enabler for an Optimised Enterprise ICT Environment
Show Me the Money: How life in the ITIL fast lane can deliver success
Anti-Spam Case Study Collection: See how seven companies made a solution work for them
- ICT Governance Master ClassWA - Perth | 17/11/2009 | Hosted by Australian Computer Society
Identity Management Planning: Best Practices, Insights and Recommendations
The organisations that are most successful with identity management are those that follow "best practice" methods and approaches in their planning of identity technology initiatives. Read on for real-life examples, criteria and suggestions.
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This white paper explores important acceleration technologies and looks at the specific issues behind application performance problems and how to resolve them within an ADN environment.



















